Privacy Policy

This Privacy Policy explains how TYE LLC, operating as Tye Digital, collects, uses, and protects personal information when you access or use our websites, software platform, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information when you interact with our platform or services.

Personal Information

Personal information may include:

• Name
• Email address
• Phone number
• Business information
• Billing details
• Account login credentials

This information may be collected when:

• Creating an account
• Filling out forms
• Contacting support
• Subscribing to services

Customer Data

Users of our platform may store or process information about their own contacts and customers.

This may include:

• Contact lists
• Customer messages
• CRM data
• Communication history
• Marketing interactions

This data belongs to the user and is processed by our platform solely to provide services.

Usage Data

We may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Platform usage activity

This information helps improve platform performance and security.

We use collected information for purposes including:

• Providing and maintaining our services
• Managing user accounts
• Processing transactions
• Improving platform functionality
• Providing customer support
• Preventing fraud or abuse
• Complying with legal obligations

We do not sell personal data to third parties.

Our platform may allow users to send communications through:

• SMS
• Email
• WhatsApp
• Messaging automations
• AI assistants

Users are responsible for ensuring they have obtained appropriate consent from recipients before sending marketing communications.

TYE LLC is not responsible for misuse of messaging systems by users.

Our website and platform may use cookies and similar technologies to improve user experience.

Cookies may be used for:

• Authentication
• Session management
• Analytics
• Platform functionality

Users may configure their browser settings to disable cookies, although this may affect platform functionality.

Our services may integrate with third-party providers including but not limited to:

• Stripe (payment processing)
• Twilio (communications services)
• Meta / WhatsApp messaging services
• Google services
• Email providers and analytics tools

These third-party providers may collect and process information according to their own privacy policies.

We encourage users to review those policies.

Some services may include AI-powered tools and automated systems designed to assist with customer communication, lead capture, or workflow automation.

Users acknowledge that:

• AI responses are automated
• AI content may not always be accurate
• Users are responsible for reviewing AI outputs when necessary

We do not guarantee the accuracy of AI-generated responses.

We implement reasonable technical and organizational measures to protect user information against unauthorized access, disclosure, or misuse.

However, no system can guarantee absolute security.

Users are responsible for maintaining the security of their account credentials.

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their account data by contacting us.

Users of the platform are responsible for ensuring that any personal data they collect or store using our platform complies with applicable laws including but not limited to:

• Data protection regulations
• Messaging consent requirements
• Marketing compliance laws

Users should not upload or process data that was obtained unlawfully.

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that such data has been collected, it will be removed promptly.

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions regarding this Privacy Policy, please contact:

TYE LLC Email: contact@tye.digital